Toby Carvery - Lincoln

Popped in on a Tuesday for a lunch. Seated straight away. Excellent menu choices, my son and I went for the ultimate roast dinner sandwich. Unfortunately there was only one Yorkshire wrap left, so my son kindly allowed me to have it. He opted for the brioche bun. Was absolutely huge, had to take some home! Obviously we ordered an extra portion of pigs in blankets; my son's favourite. I ordered a non-alcoholic cider and the garnish was impressive. Courtney was a really fab server, friendly and efficient. Would definitely come again if in Lincoln. Would recommend for small or large parties, they have lots of tables and areas.

My girlfriend and I visited Toby Carvery on Tuesday evening for our 8:30 PM booking. While we understood that the restaurant would be closing soon after our arrival, we were surprised and disappointed by the level of customer service we received. Our server, Courtney, was unfortunately rude and unwelcoming in every interaction. Upon seating us, she informed us that the restaurant would be closing in half an hour. We had no issue with this, as we planned to eat promptly. However, from that point on, we felt rushed and pressured to leave by 9 PM, with very little courtesy or hospitality shown. The food itself was fine, especially considering the time of night—no complaints there. But the way we were treated left a sour taste and ultimately ruined what should have been a pleasant evening. If you choose to accept bookings as late as 8:50 PM, there should be a reasonable expectation that customers are treated with the same respect and service as those who dine earlier and enough time to enjoy their food, like any other restaurant. We understand closing procedures need to be followed, but a polite and professional approach goes a long way. This experience has made us hesitant to return. To note, all other interactions we had with other staff members were pleasant.

Went for breakfast today and I can’t even put into words how disappointed I was. Firstly, the staff member who served us drinks has 0 personality and looked like she had 1000 more places she’d rather be. Then we get seated and go to get our food and have to search through the plates to find one that’s clean, most of them had gravy on them! The food was cold, the bacon you can’t even cut through it was so hard, and the tomatoes were definitely out of a tin. Although the dinner is amazing, I would not recommend coming for breakfast. I really wish I’d taken photos but with small children to sort I didn’t get chance!